About

Pumps etc is the online internet pump-shop division of Fluid Automation Ltd. Whilst every effort has been made to design a convenient easy to use website, we appreciate feedback and any comments or suggestions to improve our site should be sent by email to: sales@pumpsetc.co.uk

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Our experience in pumps, controls and systems goes back to 1964 - we are therefore able to advise on almost any pumping application - if you require a product or application not covered by our website please feel free to get in touch - our aim is timely advice and quotations.

Contact

Pumps etc
Fluid Automation Ltd
Green Lane
Gateshead
NE10 0LZ
Telephone: 0191 438 2200
Fax: 0191 438 2211
Email: sales@pumpsetc.co.uk

Making a Purchase

Your selected item can be purchased online from our 'Pump Shop' pages - add the selected item to your shopping cart, using the 'Add to Cart' button, it can then be purchased using PayPal. You do not need a PayPal account to pay for your item by Credit or Debit card.

Value Added Tax (VAT) at the standard UK rate will be added, during the 'Shopping Cart' process.

If we are unable to supply the item selected we will offer an alternative. You do not have to accept an alternative and can cancel your order.
We reserve the right not to accept your order.

Pricing

Prices quoted on our website are subject to change without prior notice. Prices excluding VAT are displayed unless otherwise indicated.
From time to time prices of items will be updated and changed. This will not affect the prices of confirmed orders. If the price of an order that has not been confirmed changes, we will allow you the option of cancelling your order.

Payment

We accept payment via PayPal. PayPal do not share details of your payment method with us. By prior agreement, we can accept payment by cheque or internet bank transfer. Despatch of goods ordered will be expedited once payment is cleared.

Guarantee

All products include the manufacturers guarantees and warranties.

Shipping and Delivery

Our prices cover our standard mode of despatch and delivery. We are unable give times and dates of a delivery - you should contact us if you require special arrangements.

Within mainland UK shipping of stock items is usually within 3 days depending on region and carriers schedules.
For non-stock items delivery times may vary. If an item is not in stock, we will advise you of an anticipated delivery time. Please call our office to check availability, if you need confirmation of delivery times before ordering.
Weekend or orders placed on a Bank or Seasonal holidays will be despatched on the first working day.

Free Shipping Promotions only apply to items ordered on-line - goods ordered by telephone may be subject to a delivery charge.

Orders for delivery within mainland UK are charged in accordance with the details on our website. Parts of Scotland & the Highlands may incur an additional carriage charge. Delivery outside the mainland UK will be subject to additional carriage charges. If additional carriage charges apply we will contact you for agreement before accepting your order.

We do not accept responsibility for consequential loss suffered by the Purchaser for delayed or non-delivery of goods. We would advise that all goods are received and verified before scheduling an installer.

If goods are received damaged or short you must advise us within 3 working days of receipt. Failure to do so may result in your claim for short shipment or damages being declined by the carrier.
If packaging is visibly damaged you should sign for the goods as damaged if the carrier will not let you check the items. Alternatively you have the right to refuse delivery of damaged goods. Items not marked as damaged may not be eligible for claims under shipping damages.

Returns Policy

Requests to return goods must be agreed with us by either email, fax or by post. You must provide your original order and despatch details and the reason for requesting a return.
Some goods, old items and custom products may not be eligible for return.
Unwanted goods agreed for return will be subject to a 25% re-stocking charge and any charges associated in establishing resale condition. Returned goods and packaging must be in original condition.
It is the purchasers responsibility to return goods and packaging to us in original resale condition.
Agreed returns must be accompanied with an approved Returns Note and reference obtained from us. An agreed returns note has a validity of 14 days from issue - returns made after 14 days may be refused. We reserve the right to refuse any returns received without agreement and a Goods Return Note or reference.
Delivery discrepancies must be notified within 3 days, failure to do so may result in a claim for missing goods being declined.

Damaged or Faulty Goods

If items are received damaged or faulty please inform us and follow our returns policy procedure, within 3 days of receipt.
Faulty items may require verification by the manufacturers before a replacement can be issued.

If items are reported faulty during the manufacturers warranty period (usually 12 months) - covering faulty workmanship and materials - the manufacturers terms and conditions apply.
Wearing parts, such as bearings and mechanical seals may not be covered, since the application and operating conditions can affect the service life of these items.
Manufacturers may offer to repair or replace a faulty item. Some manufacturers will require a faulty item for inspection, before sending a replacement. Time scales for inspection and verification by a manufacturer will differ for each manufacturer.

If an item is inspected by the manufacturer and determined not to be faulty, then we reserve the right to charge for carriage and any fees applicable.
Carriage for returning faulty items may be covered by the manufacturer, they may wish to collect your item or offer to refund any return postage incurred by you.

Privacy Policy

This privacy policy sets out how we use and protect any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We will not disclose, sell, distribute or lease your personal information to third parties.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 Jan 2011.

Back to top